Chapter 3 of my futile negotiations and requests continued with my web host, Siteground, this morning. Chapter 1 was last Thursday (“Is this web hosting extortion?”) and Saturday (“Negotiations with Siteground for alleged shared hosting account ‘abuse’ continue.”) Given no other choices, I have opted to pay up for the Standard VPS package. Instead of paying $90 a year, I am now required to pay $100 per month for web hosting. Here is the message Siteground sent this morning:
Please accept my apologies for the delayed reply. Let me address your requests one by one.
>>>For 30 days to optimize my site and research my options for what I should do.
Unfortunately, we cannot allow you 30 days to optimize your site. Currently your site is endangering the overall performance of the shared server. The extension I gave you was an exception only for you and I’m afraid we cannot allow you more time.
>>>For direct access to monitor my site’s CPU utilization and execution statistics on the server.
Unfortunately, this is not possible. However, there is no problem to provide you with your account’s usage upon your request.
>>>For documentation of my site’s historical CPU utilization/execution statistics on a graph which does not have the X-axis labels obscured/covered up, so the graph can actually be read/interpreted.
The type of graph we provided you with is the only one we have. Alas, creation of custom graphs is not possible.
>>>For clarification about where contractual terms for CPU utilization/execution limits on my website have been spelled out for me, and what those terms specifically are.
Please note that your account’s CPU usage is still over the desired limit. Your site is very popular and any optimizations will be more or less futile.
The best solution is an upgrade to a dedicated solution. This is the only way to guarantee the server hosting your account has the resources to serve such a popular site 🙂
Senior Support Team
[TECH SUPPORT NAME]:
I have submitted payment to Siteground to upgrade my hosting to Standard VPS.
Since I have an add-on slot for the additional domain stringandme.com and the Standard VPS account does not include an add-on domain, please let me know what my options are for it.
That site has minimal traffic. I paid $40 for it to be an add-on slot. If it could continue as a shared hosting account separate from speedofcreativity.org that would be preferable. Please let me know my options.
You have (obviously by intention) given me no option but to upgrade my account. As I stated previously I believe Siteground should provide customers:
1- With the opportunity monitor CPU usage directly from their account
2- With clearly communicated CPU usage limits in the advertised account details used for marketing purposes
3- With graphs of CPU usage which include time and date information in the X-axis so they can be interpreted and read by customers.
I hope you will forward these requests on to Siteground executives to consider.
I look forward to continuing my hosting relationship with Siteground. Please advise me about my options and the best course of action regarding my add-on slot, stringandme.com.
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