Since I’ve had an iPhone, there have been two occasions when I’ve purchased music via iTunes on my iPhone and have run into problems. In both cases, I decided / had to reformat my iPhone’s flash drive before I had synced purchased songs back to my main iTunes library.
Unlike iTunes Apps, which can be simply re-downloaded if they are accidentally deleted, songs in iTunes need to be backed up regularly because they can officially only be downloaded once. The most recent time this happened, I contacted Apple via a provided iTunes form on their website and asked for assistance. As I recall, I think I reported a problem with my purchase, and Apple support caused the songs in question to reappear in my download queue for my account. They wouldn’t download for some reason on my iPhone, but did on my laptop iTunes account.
While DRM and control-related issues like this with iTunes can be irritating, overall I still LOVE iTunes and am very pleased with my iPhone, Apple, their product support, etc. (I think the image above is humorous as well as thought provoking, but I am not sharing it because I have a big personal gripe with Apple.)
If you haven’t backed up your iTunes library lately, do it soon before you have some kind of hard drive problem. Last summer I burned a series of DVDs containing all of my iTunes Library at the time, and I now have those discs stored with family in another state. Hard drive failures can be traumatic, but at least I have pretty good confidence that I’d be able to recover the bulk of my iTunes library if something catastrophic would happen to my local copy. I’ve considered using a service like Mozy for offsite, “in the cloud” backups, but haven’t made that jump yet. I configured an Amazon S3 account last summer and was going to use Jungledisk for backups to it, but was deterred by how many hours the entire process was going to take. At some point I need to bite that bullet and just do it.
I guess this is personal verification that online marketing can change behavior… almost!
Burn a new CD or DVD every Sunday night and store it at your brother-in-law’s office.
Pay $200/year for an online backup service that uses old, mediocre software.
Buy a $200 external hard drive and hope your office doesn’t burn down.
Do nothing and don’t worry about backup. (We suggest closing your eyes, plugging your ears and repeating “I’m in my happy place, I’m in my happy place.”)
Run a cron job of rsync, gzip and mcrypt piped over ssh to your friend’s server over his DSL line.
Are you using a backup service to backup your critical files offsite, “in the cloud?” If so, what are you using and what has your level of satisfaction been?
(If you are a vendor of a backup service or representative of one, please don’t insert your advertising links here… I am looking for consumer feedback.)
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